The Fine Print
The terms that protect both your purchase and the craft behind it.
By completing your order and accepting our terms, you authorize Colors Experts to collect and share your basic contact and delivery details with third-party logistics providers solely for the purpose of fulfilling your shipment. Your information will never be used for any other purpose without your consent.
In accordance with the Visual and Auditory Content Commission regulations, we are unable to print or produce artwork that conflicts with religious values, national security, or general standards of decency. Colors Experts reserves the full right to decline any order that violates applicable laws and guidelines. In such cases, the order will be cancelled and the full payment returned to the customer.
All products are produced exclusively to order. Because each piece is custom-made to your specifications, returns and refunds are not accepted once production has begun — unless the error originates on our side. In such cases, we will arrange a replacement or refund in agreement with you.
Printed colours may appear slightly different from what you see on your screen. This is a natural result of differences in screen contrast, brightness settings, colour calibration, and the ambient lighting around your artwork once it is installed. We work with professional-grade printing to deliver the truest possible reproduction, but these subtle variances are inherent to the print process and are not considered defects.
A return or exchange may be requested in the following circumstances:
If the product you received differs from what you ordered, you are eligible for a return or exchange — provided the item remains unused, in its original undamaged packaging, and with all labels and markings intact.
If your order arrives broken or damaged, please contact us immediately. We will inspect the returned product and, once we confirm the damage, issue a full refund or send a replacement — whichever you prefer.
Refunds are processed back to your original payment account following review and verification of the returned item. Processing time may vary depending on your bank or payment provider.
For enquiries, suggestions, or complaints
WhatsApp · 0508478677We look forward to hearing from you.